Troubleshooting Guide

Troubleshooting Guide#

In this troubleshooting section, we aim to guide you through resolving issues related to incorrect or incomplete installation of the Inductiva package or its dependencies. This guide assumes you’ve gone through all steps we’ve shared in the user console, and have faced some issues.

If you find bugs, need help, or want to talk to the developers, reach out to us on support@inductiva.ai

If you find any security issues, please report to security@inductiva.ai

Installation Failures#

If you encounter issues installing the Inductiva API package, there are several steps you can take:

Ensure you have a working pip#

pip install --upgrade pip

Use virtualenv or venv to isolate dependencies#

If installing the package fails, you can retry it on a new Python virtual environment. A virtual environment allows you to have a fresh Python environment with isolated dependencies.

In your shell, run:

python -m venv <venv>

In that command, you should replace <venv> with the path (e.g., .venv) in which you would like to create the environment. Then, to activate the environment (again, correctly replacing <venv>), run:

For bash/zsh:

source <venv>/bin/activate

For cmd.exe (Windows):

<venv>\Scripts\activate.bat

For PowerShell (Windows):

<venv>\Scripts\Activate.ps1

After activating the virtual environment, you can install the package as described below:

pip install --upgrade inductiva

Unable to Create inductiva.exe#

Problem#

You receive an error message like unable to create inductiva.exe when running pip install inductiva. This issue is most common on Windows systems and typically occurs due to insufficient permissions to create the executable file.

Solution#

  1. Run the Command Prompt as Administrator:

    • Right-click the Command Prompt application.

    • Select Run as Administrator from the context menu.

  2. Retry the Installation:

    • Once the Command Prompt is running with administrative privileges, rerun the following command:

      pip install inductiva

inductiva is Not Recognized#

Problem#

When attempting to run inductiva, you see the error:

'inductiva' is not recognized as an internal or external command.

This happens for one of two reasons:

  1. The inductiva.exe file was not created successfully. (Refer to Unable to Create inductiva.exe).

  2. The Scripts folder from your Python installation directory is missing from your PATH environment variable. You might also see a warning like this during installation:

    WARNING: The script inductiva.exe is installed in 'C:\path\to\python\Scripts' which is not on PATH.
  Consider adding this directory to PATH or, if you prefer to suppress this warning, use --no-warn-script-location.

Solution#

On Windows:#

  1. Open System Properties:

    • Press Windows + R to open the Run dialog.

    • Type sysdm.cpl and click OK.

  2. Edit Environment Variables:

    • Go to the Advanced tab and click Environment Variables.

    • Under System variables, find the PATH variable and click Edit.

    • Click New and add the path to the Scripts folder in your Python installation directory.
      Example: C:\path\to\python\Scripts

On macOS:#

  1. Open Your Shell Profile:

    • Open Terminal and edit your shell profile (e.g., ~/.zshrc):

      nano ~/.zshrc

  2. Add the Scripts Folder to the PATH Variable:

    • Add the following line to the end of the file:

      export PATH="/path/to/python/Scripts:$PATH"

  3. Restart Terminal:

    • Restart your terminal for the changes to take effect.

Note: Replace /path/to/python/Scripts with the actual path to the Scripts folder on your system. The actual path can be seen in the warning message.